Job Summary:
The Learning Experience Strategist is a senior leadership role responsible for the overall strategic direction and operational excellence of SkillUp MENA's learning and development (L&D) services. This role involves overseeing multiple teams, including Learning Experience Architects, Learning Experience Specialists, Learning Experience Associates, the Learning Partnership team, the R&D team, the Implementation Project Management team, the L&D Operations team, and SkillUp MENA's network of SMEs (Subject Matter Experts). The Strategist is responsible for driving innovation, ensuring the delivery of high-quality learning solutions, fostering strategic partnerships, leading research and development initiatives, overseeing the successful implementation of learning programs, and ensuring efficient L&D operations.
Responsibilities:
- Strategic Leadership: Develop and implement the overarching strategy for SkillUp MENA's learning experience design, development, delivery, and implementation, aligning with organizational goals and market demands.
- Team Management: Provide leadership and direction to multiple teams, including Learning Experience Architects, Specialists, and Associates, the Learning Partnership team, the R&D team, the Implementation Project Management team, the L&D Operations team, and SkillUp MENA's network of SMEs (trainers and consultants).
- L&D Operations Oversight: Oversee all L&D operations, including the development of technical proposals, the design and development of learning solutions, the delivery of training programs, resource allocation, and process optimization.
- Partnership Strategy: Provide strategic direction to the Learning Partnership team to secure new partners, accreditations, and strategic alliances that enhance SkillUp MENA's offerings and market position.
- R&D Leadership: Lead the R&D team in conducting research on emerging learning trends, technologies, and methodologies, and in developing innovative learning solutions, tools, and initiatives.
- SME Management: Oversee the recruitment, onboarding, performance management, and development of SkillUp MENA's network of SMEs (trainers and consultants), ensuring the quality and consistency of their services.
- Implementation Project Management: Oversee the Implementation Project Management team, ensuring the successful planning, execution, and delivery of learning programs and projects, on time and within budget.
- Quality Assurance: Establish and maintain quality assurance processes across all L&D functions to ensure the delivery of high-quality learning experiences, effective project implementation, and efficient operations.
- Budget Management: Develop and manage the budget for the entire L&D function, ensuring efficient allocation of resources, maximizing ROI, and optimizing operational costs.
- Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, partners, internal teams, and senior management.
- Market Analysis: Monitor market trends, competitor activities, emerging technologies, and industry best practices to identify opportunities and challenges in the L&D field and inform strategic decision-making.
Qualifications and Skills:
- Master's degree in Education, Instructional Design, Business Administration, or a related field.
- 10+ years of experience in the learning and development industry, with a proven track record of leadership and strategic management.
- Deep understanding of learning theories, instructional design principles, and adult learning methodologies.
- Extensive experience in designing and developing a wide range of learning solutions, including e-learning, blended learning, and instructor-led training.
- Proven ability to lead and manage multiple teams, including instructional designers, trainers, and consultants.
- Strong strategic thinking and planning skills, with the ability to develop and implement effective L&D strategies.
- Excellent communication, presentation, and interpersonal skills.
- Strong business acumen and financial management skills.
- Ability to work effectively in a fast-paced and dynamic environment.
Personal Attributes:
- Visionary and strategic leader with a passion for learning and development.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Results-oriented and committed to achieving organizational goals.
- Innovative and adaptable to change.